WHAT IS THIS PRIVACY POLICY FOR?
This Privacy Policy gives you information on how we will use personal data and other private
information that
we
collect from you as a user of fundchapchap.com or customer of our site (“you” or “your” being
interpreted
accordingly). When we refer to ‘personal data’ in this Privacy Policy it means any information
that relates
to you
from which you can be identified. This Privacy Policy governs the processing of your personal
data,
including in
connection with your use of our Site, so please read it carefully.
WHICH PERSONAL DATA WE MAY COLLECT?
We may collect the following personal data about you:
- The personal details you provide (such as name, address, e-mail address, business address
and phone
number)
when submitting an enquiry or booking a fundi request.
- Payment details that we require for the purpose of recording and processing your reservation
request
(and
administering your reservation).
- Personal details you choose to give when corresponding with us by phone, e-mail, or that
you provide to
us when
you visit fundichapchap.com
- Any other personal or private information about you that you choose to submit to this Site
or any other
websites
we operate.
- Information about other guests included in your booking details.
- Information about your preferences (e.g. advertising interests, cookie data, clickstream
data, browsing
history,
responses to direct marketing, and opt-outs from direct marketing) and any information
provided to us by
third
parties.
COOKIES
Our Site uses cookies for a number of purposes, including to distinguish you from other users, to
provide you
with a good user experience when you browse our Site and to allow us to improve the features of this
Site
HOW WE USE YOUR DATA
We may use your personal data in the following ways:
- To operate our business and provide you with services you have requested.
- To display the content of this Site, and any customisations you may select.
- To verify your identity.
- To acknowledge, confirm and deal with your enquiry, including a reservation request (and
where necessary
put you
on our waiting list).
- Where we are asked to deal with any other enquiries or complaints you may make.
- To notify you about any changes to this Site, or services provided through this Site.
- To provide you, or permit selected third party service providers to provide you with
information about
goods or
services we feel may interest you. We, or those selected third parties, will however only
contact you if
you
have previously consented to such contact and only by such means (e.g. email or post) as you
have also
previously consented to. Any marketing email that you receive from us will allow you to
unsubscribe to
further
email promotions.
- To contact you in connection with guest surveys and use any information you choose to submit
in
response.
- To administer our Site and ensure that our Site is presented in the most effective manner
for you and
for your
computer/device.
- For internal business/technical operations, including troubleshooting, data analysis,
testing, research,
statistical and survey purposes and as part of our efforts to keep our Site secure.
- On an aggregate basis, to understand how individuals collectively use the features of our
Site.
- To give effect to your legal rights and your rights under this Privacy Policy
- To protect against fraud, identity theft, and other unlawful activity.
- To establish or exercise any legal rights or claims.
- To satisfy our obligations under applicable law, this Privacy Policy, and any other policies
or terms
that are
applicable to our relationship with you.
- For other purposes to which you have consented, and we may combine personal data that you
provide to us
with
other information we collect about you for the purposes set out in this Privacy Policy.
DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data with third parties in the following situations:
- We may disclose your personal data to our employees and agents to the extent necessary to
provide you
with
services you have requested.
- We may make your personal data available to selected third parties who act on our behalf to
support our
operations (for example, card processing or payment services, see the section below headed
‘Payment
Information’) and credit reference agencies to protect against possible fraud, subject to
appropriate
contractual protections in accordance with applicable law.
- Our IT suppliers and contractors (e.g. data hosting providers or delivery partners) who may
need to have
access
to your personal data to provide IT support and enable us to provide guest services and
other
goods/services
available on this Site or otherwise available to guests, subject to appropriate contractual
protections
in
accordance with applicable law.
- If we sell or transfer all, or any portion, of our business or our company assets to any
third party,
personal
data held by us about you may be one of the transferred assets.
- If we need to disclose your personal data to comply with a legal obligation or to enforce
our Terms &
Conditions
or other applicable contract terms that you are subject to.
- To protect us, our guests or contractors against loss or damage (including, without
limitation,
exchanging
information with the police, courts or law enforcement organisations).
- To the extent necessary to establish, exercise or defend legal rights or claims, or for the
purposes of
investigating actual or suspected unlawful activity.
PAYMENT INFORMATION
Any credit/debit card payments and other payments you makde through this Site will be processed by
our third
party payment provider, and the payment data you submit will be securely stored and encrypted by our
payment
service provider using up to date industry standards. Please note that we do not ourselves directly
process or
store the debit/credit card data that you submit, but third party service providers may do so on our
behalf, in
accordance with this Privacy Policy. We may also store and use this card or payment information for
the purpose
of processing any future payments that you make as a guest for additional goods and services. We
will store this
data in accordance with our legal obligations under applicable law and only for so long as legally
permitted.
You may choose to opt-out of us, or our service providers, holding your card or payment data,
although this
means that you will need to re-supply us with card/payment details.
SECURITY
The personal data that we collect from you may be transferred to and stored at other destination
such as
European Economic Area (“EEA”) or by our subcontractors in the United States who process your
payment details
and/or provide IT support services. Such transfers will always be carried out in accordance with the
requirements of applicable law. These transfers are necessary in order to provide our products and
services to
you in an efficient and effective manner. Please note that the US and certain other countries
outside the EEA do
not provide the legal standards for protection of your personal data. We will take appropriate
technical and
organisational security measures to protect the personal data that you submit to us against
unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the
security of
data that you provide to us online. In accordance with applicable law, we will do everything we
reasonably can
to make sure that those subcontractors comply with appropriate security standards to protect the
personal data
that they handle. By submitting your personal data, you agree to the transfer and processing of your
personal
data outside the EEA for the purposes set out in this Privacy Policy.
DATA RETENTION
We will only retain your personal data for as long as we require those personal data in connection
with the
purposes set out in this Privacy Policy, except where we are required or permitted, under applicable
law, to
retain your personal data for additional periods of time.
YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the following rights in relation to your personal data:
The right to request access to, or copies of, your personal data that we process.
The right to request correction of any inaccuracies in your personal data.
The right to object, on legitimate grounds, to the processing of your personal data.
The right to request that your personal data are deleted. This does not affect your statutory
rights. If you
wish to
exercise any of these rights please contact us as described in the section below headed
‘Contact’. Any
access
request may be subject to a small fee to meet our costs. We may also need to ask you for further
information
to
verify your identity before we can respond to any request.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please
check back
frequently to see any updates or modifications.
CONTACT
Questions, comments or requests regarding this Privacy Policy should be addressed to
info@fundichapchap.com
or, by
post to Fundichapchap Co Ltd P.O Box 186 - 80100 Mombasa Kenya
